Shipping & Return Policy

Shipping Policy

Turnaround

All orders are typically shipped within 48 hours Monday - Friday 8am - 5pm.

 

Carriers

 

We may use any of the following carriers to deliver our orders:

 

USPS

UPS

FedEx

DHL

 

Order Tracking

 

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

Shipping Rates

 

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders

 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your item may only be returned in the event of a manufacturer defect. In such cases, your must return the item within 30 days of your purchase.

 

1. Please email info@350cheesestraw.com explaining the issue and if the return is approved, we will assign you a tracking #.

2. Mail your returned item to:

     350° CheeseStraws

    Returns Department Tracking #

    1003 Lennoxville Rd

    Beaufort, NC 28516

3. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

 

Items may only be returned in the even of manufacturer defect. 

 

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

 

Restocking Fee

 

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.