Frequently Asked Questions

Q: Are your tins recyclable?

A: Yes – and we encourage you to do so. We use recycled material to produce the tins, and you may discard a tin in any recycling system.

Q: Do you add any sugar or preservatives?

A: No, we do not as we feel that this would detract the quality of our cheese straws.

Q: What is the shelf life for your cheese straws?

A: They are best enjoyed right away, but an unopened tin will remain good for 9 months.

Q: Is the product made for you?

A: No. We hand mix the dough and bake our cheese straws fresh in Beaufort, NC.

Q: Where do you bake the cheese straws?

A: We opened a start-of-the-art bakery in October 2013. Prior to that, we rented a commercial kitchen for many years.

Q: Do you ship?

A: Absolutely! We ship all orders via FedEx and are typically able to fulfill them the next business day.

Q: Can you ship gifts to multiple recipients with a custom message in each package?

A: Definitely. We have handled orders from a single client with over 300 recipients. You can provide a special message to be inserted with packaging, or we can do that for you. Call us to learn more.

Q: My client gift list is sensitive and proprietary – how do you use my list?

A: We respect our customers and their client lists. We destroy the files after shipping has been completed and delivery confirmed. We will never sell your client list, ever.

Q: Where do you source your cheese?

A: We have long running relationships with several suppliers and only use the finest, sharpest cheddar cheese that has been aged to perfection. We’d love to tell you who they are, but it must remain a secret.

Q: Do you offer choices in gift packaging?

A: We ship tins in a high quality and beautifully packed gift bag. If you would like something customized, give us a call and we will try to accommodate a special request.

Q: What makes your cheese straws so different from other brands?

A: It starts with the recipe – handed down our family for generations. We also hand mix, hand bake and hand package each order to ensure quality that larger scale bakeries cannot.

Q: Are your cheese straws 100% natural?

A: Yes, we source only naturally produced cheese, flour and seasoning. Mom wouldn’t have it any other way.

Q: What other flavors are offered?

A: At the moment, only our original cheddar flavor. But, if you have an idea, let us know!

Q: I cannot find a retailer near me, when will you be in my hometown stores?

A: We are expanding our retail partner relationships all the time, and update these on our website. In the meantime, we would love to take your order through our online shopping cart.

Q: What forms of payment do you accept?

A: We accept all major credit cards.

Q: Do you ever do in store demonstrations or tastings?

A: Yes we do – we love to meet our customers. Check us out on FaceBook and Twitter for the latest news of our travel and appearances.